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Return Policy


Did you order the wrong item or receive something as a gift which you really don't want? No problem, whatever the reason we won't ask questions and will allow you to return your items to us within 30 days of receipt.

We want all our customers to be happy with their purchases from the HolgaDirect store so we have created our Super Easy Returns process. We value your business and support and we’ll do anything we can to make sure you’re completely satisfied with your purchase.

If an item arrives broken or damaged - Please contact us within 7 days of receipt to arrange for either a refund or replacement. In this situation the return shipping will be on us!

If you just changed your mind or received a gift which you don't like please contact us to arrange a refund. In order to qualify for a full refund then the item must be returned unused and unopened in ALL the original packaging with complete instructions. If the item has been opened and/or used then we reserve the right to charge a restocking fee which will be deducted before any refund/exchange is made. Any restocking fee will be calculated based on the condition of the item and packaging. For a full refund please make sure that the item is kept in a 'NEW' condition.

Super Easy Return Instructions

  1. Carefully wrap up your product with all original packaging, instructions, accessories, etc.
  2. Contact us at Support to tell us about the refund
  3. Follow our further instructions about how to return the product!